Refunds, Returns & Damaged Artwork Policy
L.A.D. Resin Art
Website: https://www.ladresinart.co.uk/
Last updated: 18 October 2026
1. About this policy
At L.A.D. Resin Art, each artwork is a unique, one-of-a-kind resin-cast piece. We take care to package our artwork appropriately before dispatch.
This policy explains how we handle artwork that arrives damaged in transit, requests to return an order and refunds.
Nothing in this policy affects your statutory rights under applicable UK consumer law.
2. Artwork damaged during delivery
If your artwork arrives damaged in transit, please contact us as soon as reasonably possible so that we can assess the damage and arrange an appropriate resolution.
To report damaged artwork, please provide:
Your name and order number.
Clear photographs showing the damage to the artwork.
Photographs of the packaging, including any visible damage to the outer box or protective materials, where available.
A brief description of the damage.
Please retain the artwork and its original packaging until we have reviewed your report, where reasonably possible.
We may request additional photographs or information where reasonably necessary to assess the damage.
3. Refunds for damaged artwork
Where an artwork arrives damaged in transit and the damage is verified, we will assess the matter and provide an appropriate remedy in accordance with applicable consumer law.
Depending on the circumstances and your legal rights, this may include a repair, replacement, price reduction or refund.
Because our artworks are one-of-a-kind, an identical replacement may not be available. Where a replacement is not possible, we will discuss an appropriate resolution with you.
We will not unreasonably delay or refuse a remedy where you are legally entitled to one.
4. Shipping and delivery costs
Where a refund is provided because an artwork is faulty or damaged in transit, the treatment of delivery and return costs will depend on the circumstances and applicable consumer law.
Where the law permits, original shipping charges for a change-of-mind return may be non-refundable, particularly where you selected a more expensive delivery option than our least expensive standard delivery option.
However, we will not deduct shipping or return costs from a refund where doing so would unlawfully restrict your statutory rights.
5. Change-of-mind returns
If you purchase artwork online as a consumer, you will generally have a statutory right to cancel your order within 14 days of receiving the artwork, subject to applicable legal exceptions.
If you wish to cancel under these regulations, please notify us within the applicable cancellation period. You will generally then have a further 14 days to return the goods.
Unless the artwork is faulty, damaged or otherwise subject to a different legal remedy, you may be responsible for the direct cost of returning the goods if we informed you of this responsibility before purchase.
Refunds for eligible cancellations will be processed within the time limits required by law and using the original payment method unless otherwise agreed.
Certain exceptions apply, including some goods made to the consumer's specifications or clearly personalised. The fact that an artwork is unique or one-of-a-kind does not, by itself, necessarily remove the statutory right to cancel.
6. Conditions and assessment
Each damage report will be considered individually. Photographic evidence is requested to help us assess the condition of the artwork and its packaging.
Please contact us before arranging a return so that we can explain the appropriate next steps.
A request for photographs or other reasonable evidence does not remove any legal rights you may have if an item is faulty or damaged.
7. How to request a refund or report damage
Please contact L.A.D. Resin Art using the details below.
Email: luisalonsodavis.la@gmail.com
Telephone: 07880 257475
Website: https://www.ladresinart.co.uk/
Please include your order number and a description of the issue. For transit damage, please also include photographs as described in Section 2.
We will review your request and respond with the next steps.
8. Your statutory rights
This policy does not affect your rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.
Where this policy differs from a legal right that applies to your purchase, the relevant legal right takes precedence.